Refund policy

At Okapinoir LLC, we want you to be fully satisfied with your purchase. If you are not happy with your item, please review our refund guidelines below.

1. Returns

We accept returns within 30 days of delivery if the item is:

• Unused
• In original packaging
• In resellable condition

Certain items such as personalized or final-sale products may not be eligible.

2. Refunds

Once your return is received and inspected, we will notify you of approval or denial.

Approved refunds are processed back to your original payment method.

3. Exchanges

If you need a different size or color, contact us first at:

📩 Okapinoir8.6@yahoo.com

4. Damaged or Defective Items

If your item arrives damaged, email us within 48 hours with photos of the product and packaging.

5. Shipping Costs

Return shipping costs are the responsibility of the customer unless the product was defective.