When will my order ship?

Orders are processed within 1–3 business days. Orders placed on weekends or holidays will be processed on the next business day.

How long does shipping take?

Standard shipping typically takes 3–7 business days after your order has been processed.

Do you ship internationally?

International shipping is not available at this time. We look forward to expanding to more countries in the future.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow your package.

Can I change or cancel my order?

If your order hasn’t been processed yet, contact us as soon as possible. We’ll do our best to accommodate your request.

What if I entered the wrong shipping address?

Please contact us immediately. If your order hasn’t shipped, we’ll update the address. Once shipped, changes may no longer be possible.

What is your return policy?

Please visit our Return Policy page for complete details regarding returns and exchanges.

What if my package is lost or stolen?

If your package is marked as delivered but cannot be located, please contact the shipping carrier first. If you need assistance, we’ll gladly help guide you through the claims process.

What does 8.6 mean?

8 represents Patience—the discipline to keep going when results aren’t immediate.

6 represents Success—earned through consistency, growth, and perseverance.

Together, 8.6 symbolizes the philosophy behind OKAPINOIR: Success begins with patience.

Why OKAPINOIR?

OKAPINOIR was created for those who value intentional design, timeless aesthetics, and quiet confidence. Every piece reflects our commitment to patience, purpose, and lasting quality.

How can I contact you?

For any questions, please visit our Contact page to get in touch. We’ll respond as soon as possible.

Still have a question?

We’re here to help.

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